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Terms & Conditions

Website Terms & Conditions

Last Updated: 02/12/25

Welcome to Severn Cycleworks (“we”, “us”, “our”). By accessing or using this website (the “Site”), you agree to be bound by these Terms & Conditions. If you do not accept these Terms, please refrain from using the Site.

1. General Information

This Site provides information about products available for purchase at our physical retail premises in the United Kingdom, as well as blog posts, articles, commentary, and opinions.

No e-commerce or online purchasing is available via this Site.
All purchases must be completed in-store unless otherwise specified.

2. Accuracy of Information

We make reasonable efforts to ensure that the information on the Site is accurate and current. However:

  • Product descriptions, pricing, specifications, or availability displayed on the Site are for guidance only and may vary from what is available in-store.

  • We cannot guarantee that all items shown on the Site will be in stock when you visit.

  • Blog posts and opinion pieces reflect the views of their respective authors and do not constitute professional advice or factual guarantees.

We accept no liability for inaccuracies or omissions to the fullest extent permitted by UK law.

3. Intellectual Property Rights

All content on the Site, including text, images, graphics, logos, blog posts, and other media, is owned by Severn Cycleworks or its licensors and is protected by UK copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or otherwise use any content without our prior written permission.

4. User Conduct

When using this Site, you agree not to:

  • Violate any applicable UK laws or regulations.

  • Attempt to disrupt, damage, or impair the Site’s functionality or security.

  • Copy, scrape, or harvest data or content without authorisation.

  • Upload or transmit any unlawful, defamatory, obscene, or harmful material.

We reserve the right to restrict or terminate access where these Terms are breached.

5. External Links

The Site may contain links to third-party websites. These are provided for your convenience only.

We do not endorse, control, or take responsibility for the content, policies, or practices of third-party websites. Accessing external sites is at your own risk.

6. Disclaimer of Warranties

The Site and its content are provided “as is” and “as available” without any warranties—express or implied—including (but not limited to):

  • non-infringement,

  • accuracy,

  • fitness for a particular purpose,

  • uninterrupted or error-free operation.

Nothing in these Terms affects any statutory rights you may have under UK law which cannot legally be excluded.

7. Limitation of Liability

To the fullest extent permitted by English law:

  • We are not liable for any indirect, incidental, special, or consequential loss arising out of your use of the Site.

  • We are not responsible for any reliance placed on the content of the Site, including product information or blog posts.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any matter which cannot be excluded under UK law.

8. Indemnity

You agree to indemnify and hold harmless Severn Cycleworks, its employees, officers, and affiliates from any claims, losses, damages, liabilities, or expenses arising from your misuse of the Site or breach of these Terms.

9. Privacy and Data Protection

Your use of the Site is also governed by our Privacy Policy, which complies with the UK GDPR and the Data Protection Act 2018.
Please review the Privacy Policy to understand how we collect, use, and safeguard your personal data.

10. Changes to These Terms

We may update these Terms & Conditions occasionally. The “Last Updated” date at the top will indicate any revisions.
Continued use of the Site after updates means you accept the revised Terms.

11. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from or relating to your use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us using our contact page.

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Gift Cards Terms and Conditions

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Last Updated: 02/12/25

These Terms & Conditions apply to all gift cards (“Gift Cards”) issued by Severn Cycleworks (“we”, “us”, “our”). By purchasing, using, or accepting a Gift Card, you agree to these Terms.

1. Nature of the Gift Card

  • Gift Cards are issued by Severn Cycleworks for use only in our physical store unless otherwise stated.

  • Gift Cards cannot be used for online purchases (if applicable).

  • Gift Cards are not credit, debit, or charge cards.

2. Purchasing and Activation

  • Gift Cards may be purchased in-store or through any authorised channels we operate.

  • Full payment must be received before a Gift Card is activated.

  • We reserve the right to refuse the sale of a Gift Card if fraud or misuse is suspected.

3. Using the Gift Card

  • Gift Cards can be redeemed for eligible goods and services sold by Severn Cycleworks.

  • Gift Cards cannot be exchanged for cash.

  • If your purchase exceeds the Gift Card balance, the remaining amount must be paid by another accepted payment method.

  • If your purchase is less than the Gift Card value, the remaining balance will stay on the card until the expiry date.

4. Expiry and Validity

  • Gift Cards are valid for 12 months from the date of purchase unless otherwise stated.

  • After the expiry date, any remaining balance will be void and cannot be refunded.

  • Expiry dates comply with UK consumer law, and we will not apply unfair terms.

5. Lost, Stolen, or Damaged Gift Cards

  • Please treat your Gift Card like cash.

  • We are not obliged to replace lost, stolen, or damaged cards.

  • Replacement may be offered at our discretion with proof of purchase.

  • We accept no responsibility for unauthorised use of a Gift Card.

6. Refunds on Gift Card Purchases

  • Gift Cards are non-refundable unless required by law.

  • If goods purchased using a Gift Card are returned:

    • Any refund will be credited back to a Gift Card (new or existing), not issued in cash.

    • Refunds follow our standard returns policy.

7. Balance Enquiries

  • You may check your Gift Card balance by contacting us on our contact page or visiting us in-store.

8. Fraud and Misuse

We reserve the right to:

  • Refuse to accept a Gift Card,

  • Suspend or cancel a Gift Card, or

  • Decline a transaction
    if we suspect fraud, misuse, tampering, or violation of these Terms.

9. Limitation of Liability

To the fullest extent permitted under UK law:

  • We are not liable for loss, theft, unauthorised use, or unauthorised alteration of a Gift Card.

  • We are not liable for indirect, consequential, or incidental losses arising from Gift Card use.
    Nothing in these Terms excludes liability for fraud or for death or personal injury caused by our negligence.

10. Data Protection

Any personal data collected when issuing or redeeming a Gift Card will be handled in accordance with the UK GDPR and the Data Protection Act 2018.
See our Privacy Policy for more information.

11. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date indicates the latest version.
Changes will not affect Gift Cards already issued unless required by law or for security reasons.

12. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of English and Welsh courts.

13. Contact Us

For questions or assistance, please get in touch using our contact page

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