Please read our terms and conditions below. Terms And Conditions Severn Cycleworks - Terms and Conditions Effective Date: 15/04/2026 These terms and conditions ("Terms") govern the hire of bike boxes ("Bike Boxes") from Severn Cycleworks. By making a booking, renting, or using our bike box services, you agree to abide by these Terms. Please read them carefully. 1. Booking and Rental Agreement 1.1 Eligibility To rent a bike box from us, you must be at least 18 years old and capable of entering into a legally binding agreement. 1.2 Booking Process To hire a bike box, you must complete our booking form on our website By submitting the booking, you confirm that you are entering into a rental agreement with Severn Cycleworks and agree to these Terms. 1.3 Reservation Confirmation Upon successful booking, you will receive a confirmation email with the details of your reservation, including the rental period, bike box type, and any applicable fees. 1.4 Booking Period The rental period begins at the agreed-upon pickup date and ends at the agreed-upon return date. If you need to extend the rental period, you must notify us in advance. Extensions are subject to availability and may incur additional charges. 2. Payment and Pricing 2.1 Rental Charges Rental charges are based on the period of hire, as specified in the booking confirmation. Charges will be as listed on our website at the time of booking, unless otherwise agreed. Additional charges may apply for late returns, damage, or other issues as specified below. 2.2 Payment Terms Full payment for the rental must be made at the time of booking. 2.3 Late Fees If the bike box is not returned by the end of the rental period, a late fee may be charged. Late fees will be calculated on a daily basis at £50 per day. 3. Use of Bike Box 3.1 Intended Use The bike box is to be used solely for the purpose of transporting or storing a bicycle. It is the responsibility of the renter to ensure that their bicycle fits securely inside the bike box. 3.2 No Subletting or Transferring The rental agreement is personal and non-transferable. The bike box cannot be sublet or transferred to any third party. 3.3 Proper Handling and Care The renter agrees to take proper care of the bike box during the rental period and follow all instructions provided by us regarding its use, handling, and storage. 4. Collection and Return 4.1 Collection Bike boxes must be collected from the designated location on the date specified in the booking confirmation. If the collection is delayed or missed, we may not be able to accommodate a late pickup, and no refunds will be issued. 4.2 Return The bike box must be returned to the designated return location on or before the end of the rental period. If you need to extend the rental period, please contact us in advance to check availability. 4.3 Condition of Return The bike box must be returned in the same condition as when it was rented. You are responsible for ensuring that the bike box is clean and free of debris upon return. Failure to return the bike box in good condition may result in cleaning or repair fees. 4.4 Late Return If the bike box is returned late, additional charges will apply as per the late fees outlined above. If the bike box is not returned within 2 days of the rental period's end, we reserve the right to take further action, including reporting the rental as lost or stolen. 5. Liability and Responsibility 5.1 Damages and Loss You are responsible for any loss, theft, or damage to the bike box during the rental period. If the bike box is lost, stolen, or significantly damaged, you will be liable for the full cost of repair or replacement. 5.2 Indemnity You agree to indemnify and hold Severn Cycleworks harmless from any liability, claims, damages, or expenses arising from the use or misuse of the bike box, including any injury or damage caused during transport or use. 5.3 Limitations of Liability Our liability is limited to the rental amount paid for the bike box, except in cases of gross negligence or wilful misconduct. 6. Cancellation and Modifications 6.1 Cancellation Policy If you wish to cancel your booking, please notify us at least 14 days in advance. Cancellations made within 14 days of the rental start date may incur a cancellation fee of 10% of the total rental cost. If you cancel after the rental period has begun, no refunds will be issued. 6.2 Modifications If you need to modify your booking (e.g., change dates or the type of bike box), please contact us as soon as possible. We will make reasonable efforts to accommodate changes, but availability cannot be guaranteed. Modifications made less than 14 days before the rental period may incur additional charges. 7. Force Majeure 7.1 Force Majeure Events We are not responsible for any failure or delay in the performance of our obligations under this agreement if such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, transport disruptions, or other circumstances outside our control. 8. Privacy and Data Protection 8.1 Personal Data We collect and process your personal data in accordance with our Privacy Policy. By booking a bike box, you consent to the collection and use of your personal data for the purposes of processing your booking and providing our services. For more information, please refer to our Privacy Policy. 9. Governing Law and Dispute Resolution 9.1 Governing Law These Terms and Conditions are governed by the laws of the United Kingdom, and any disputes shall be resolved in the courts of The UK. 9.2 Dispute Resolution In the event of a dispute, we encourage you to contact us first to resolve the matter amicably. If the dispute cannot be resolved informally, it may be referred to mediation or arbitration, as agreed by both parties. 10. Modifications to Terms We may update or amend these Terms and Conditions from time to time. Any changes will be posted on our website, and the updated terms will apply to all bookings made after the date of posting. 11. Contact Information If you have any questions or concerns about these Terms and Conditions, or if you need to contact us for any reason, please reach out to us at: