FREQUENTLY ASKED QUESTIONS
Cycle to work schemes
There are two main questions, can we offer the scheme your company has teamed up with, and what to do if the bike you want is more expensive than your scheme limit.
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Either way, no problem.
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Firstly, we do already do, or can team up with just about any scheme. Just ask if we're not listed under the scheme you need to use. Most schemes are easy for us to join, and therefore provide you with the bike you want.
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Secondly, if the bike you want costs more than your scheme allowance, we can build part of the bike on the scheme, and then you pay the remainder directly to us.
Bike fit
We offer a bike fitting service using the latest AI generated data to get you comfortable. We also have a special saddle measuring device to get your backside as comfortable as possible. What's more, if you don't like the saddle we recommend, just bring it back within 60 days, and we'll swap it free of charge for a different style.
Exactly what are the free customisable parts?
The free customisation is all about getting the sizes right of anything that comes in different sizes. Almost all bikes with a medium frame come with 42cm wide handlebars and a 100mm stem. If you need a 40cm bar and 90mm stem, that's no problem, no extra charge. If you don't like the brand of wheels that come as standard, we'll swap to another brand, and we only adjust the price if your preferred brand is cheaper, or more expensive. That's right, your preferred build could be cheaper than the standard build.